Frequently Asked Questions

HOW ARE YOU HANDLING COVID 19?

PICK UPS: For the safety of all, Porch Pick Ups are now contactless. Your items will be placed on the front porch 5-10 min prior to our agreed upon time. I can not be responsible for items left on the porch for an extended period of time after the established pick up time.

CLEANING:  Although there is no evidence COVID19 is passed through food or food packaging, we are taking precautions. We maintain a high standard of cleanliness and sanitation.

OTHER: I am fully vaccinated and boosted and will continue with any future boosters when/if they become available.  

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WHERE ARE YOU LOCATED?

I work out of my home in Norton, OH close to the High School off of Easton Rd.

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HOW MUCH ARE YOUR COOKIES? CAKES? CUPCAKES? COCOA BOMBS?

All rates reflect the current prices of my ingredients.

COOKIES: My current rate starts at $40/dz. Standard sized cookies are 3.5-4" at the longest side. The price increases per the detail of design and how big of cookies you are looking for.

CAKES: Size starts at 4" 3-layer cake and go up. Prices start at $30.

CUPCAKES: Starting at $2/each. $1.50/each if purchased with a cake.

COCOA BOMBS: Milk Chocolate start at $6/each and premium flavors are $7/each.

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I know price is often a major concern, so if you have a budget you need to stay within, let me know so we can design the perfect confections for you!

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WHY ARE DECORATED COOKIES/CAKES SO EXPENSIVE?

Great question and I totally get it! Seeing the value of handmade, custom confections can be difficult, but hopefully understanding what goes into the process will help you appreciate the value even more. Here's a quick walkthrough of what goes into the custom process:

• Details & Design - It's important to me that my products are made specifically for the person/people receiving them so I spend as much time as necessary to understand as much as possible about the person and/or event. This helps me to create designs that will really wow you! Once I know the general concepts of the confections, I decide on color scheme, sketch out each item, and often shop for special supplies for your order which can take an hour or more to do for complex designs.
• Batter, Dough & Icing - I make all the batter, dough and icing from quality ingredients such as Mexican vanilla. This process includes and not in any particular order... mixing, rolling, chilling, filling, crumb coating, cutting out the dough, and baking. Next comes coloring the frosting or icing. The icing and frosting is mixed, then colored to match your color scheme and thinned to the correct consistencies(for cookies) to create the masterpieces. This process often takes 1-2 hours!
• Decorate - Now comes the fun part! Decorating a cake or a set of custom cookies can easily take anywhere from 2-20 hours depending on the complexity of the design. Some cookie sets have one to two steps with drying time in between, while others can have 4 or more steps. Cakes don't have much drying time, rather than chilling and sculpting time.  This is the part that I take the most time on because I truly want you to fall in love with your items when you see them.
• Pick Up- I want your confections to both taste and look delicious when you receive them. I heat seal each cookie in cellophane bags for freshness. For cakes, I most of the time build a custom box to fit your cake.

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CAN I FREEZE MY COOKIES?

Yes...and surprisingly, people find the cookies taste even better after freezing! To avoid blending in the artwork on your cookie, I recommend placing the cookies, still sealed in the individual bags, in an airtight container then putting them in the freezer. When you're ready to enjoy, take the container out of the freezer and place it on the counter allowing it to come to room temperature before opening the lid. This allows the cookies to defrost without forming condensation inside the bag which could ruin the look or your cookies. Cookies stay good in the freezer for up to 3 months.

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DO YOU SHIP YOUR COOKIES & CHOCOLATES?

Susie's Confections operates under the Ohio Cottage Foods Law which states that it is illegal for me to ship outside of the state. However, I can create the cookies for you and you to complete the shipping process. As we continue to grow, we may move to a commercial kitchen that would then allow us to ship outside of the state.

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DO YOU HAVE AN ORDER MINIMUM?

Yes, the order minimum for most quantity items such as cupcakes, cookies, chocolates is one dozen. If you are interested in smaller cookie sets be sure to follow Susie's Confections on Instagram and Facebook for notices of Flash Sales, Giveaways, and Holiday Pre-sales, where I offer opportunities to purchase smaller sets and individual cookies throughout the year.

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HOW FAR IN ADVANCE DO I NEED TO MAKE AN ORDER?

At the latest, I recommend contacting me 2-3 weeks before your event date to get your order "on the books". Around the holidays, I often need more lead time, but it never hurts to ask about a last minute order to see if I can accommodate you.  I do also offer the option to tentatively reserve a spot as far out as a year in advance by filling out the Pencil Me In form. This does not commit you to ordering, but lets me know you might be interested and then I will check in with you a month before your event to see if you want to place an order.